Frequently Asked Questions
What does “self-storage” mean?
Self storage is space you rent to keep personal or business items outside your home, and you access it yourself. People use it during moves, renovations, and downsizing, for seasonal items, or simply for extra room.
How do I rent a storage unit at Prime Vault Self Storage?
Choose your location, pick a unit from its listings, and reserve it online. You will see the current price before you book. If you would like help, call our support team any day from 9:00 AM to 6:00 PM.
Can I book a storage unit in advance?
Yes! You can book a storage unit up to 5 days ahead of your move-in-date. Please go ahead and make a booking online.
Are your storage units drive-up?
Yes. Every unit at every Prime Vault location is at ground level with drive-up access, so you can park at your door and load straight from your vehicle. There are no stairs or elevators.
What size storage unit do I need?
It depends on what you plan to store. A small unit suits boxes and seasonal items, and a larger unit suits furniture or the contents of a room. Compare the sizes on your location’s listings, or call our support team for help choosing.
What storage unit sizes are available?
Unit sizes vary by location. Your location’s page lists the sizes available today, with current prices.
How much does a storage unit cost?
Prices depend on the unit size and the location. Current prices are shown on each location’s unit listings, so you can compare before you book.
What are the lease terms?
All rentals are month to month, so you rent only for as long as you need the space and can change your unit size as your plans change. Your lease agreement has the full terms.
What are your access hours?
Access hours vary by location. Each location’s page lists its access hours. Our support team is available by phone every day from 9:00 AM to 6:00 PM.
What security measures do you have in place?
Every Prime Vault property is fenced and gated, with security cameras watching over the grounds. Your location’s page lists any additional features it offers.
Do you offer RV, boat, and vehicle storage?
Yes, at select locations. Check your location’s unit listings for available parking spaces and current prices.
How do I pay my bill?
You can pay your bill online and manage your account from your phone, tablet, or computer. Our support team can also help with billing questions any day from 9:00 AM to 6:00 PM.
Do I need protection for my stored items?
Yes. Having coverage for your personal property is a requirement of the lease agreement. You can buy a protection plan from us when you rent, or provide your own insurance that covers your unit.
What items am I not allowed to store?
Your lease agreement lists the items that cannot be stored. If you are unsure about an item, contact our support team before you move in.
Still have questions?
Our support team is available every day from 9:00 AM to 6:00 PM to help you choose a location, compare unit sizes, or check current pricing.